Order Enquiries
For help with an order or a purchase enquiry, contact [email protected]. Please include a reference if you have one.
Order status
The current website checkout is a visual demonstration and does not submit real orders or process payments. If you made a purchase through another Theo Landish channel, email [email protected] with your reference.
Confirmation emails
When purchases are live, check the confirmation sent through the channel used for your order and retain the order reference for support.
Changing an order
If you need to request a change or cancellation, contact [email protected] as soon as possible. Whether a change can be made depends on order status and your legal rights.
Delivery issues
For delayed, missing or damaged deliveries, include your order reference and item information when emailing support. Do not send complete card details or security codes.
Returns and refunds
For returns or refunds, read our Shipping & Returns guidance. Nothing in a store policy removes rights under Australian Consumer Law.
Contact support
Email [email protected] for assistance. Provide your name, the order reference if available, and the question or issue.